Our vision is to be a strategic ICT partner for the Department and Portfolio Agencies; providing valued and secure digital assets, and trusted services.
Our vision sets the direction for the type of services we want to provide, and the organisation we want to become. It has been developed following extensive consultation, within our Department and across our portfolio agencies.
Our vision reflects our aspiration to be a leading provider of ICT services within the APS. But it also reflects how we see our role evolving from predominantly being a provider of ICT services to becoming a trusted ICT partner.
In our role as partner to the Department, we recognise that effective technology and services is critical to delivering on the Corporate Plan.
We commit to help the Department achieve its goals by providing valued, intelligent and resilient digital assets, and high quality, trusted, services and advice.
Our vision also reflects core tenets of the Government's APS reform agenda, including the Secretaries Board's focus on driving APS enterprise-wide transformation, particularly in relation to creating a more data-driven and digitally enabled Government and driving better public service outcomes in a complex operating environment.
For the Department:
This means empowering our people with data and insights to enable the effective delivery of government priorities.
It means organising ourselves efficiently, and for maximum effect. It means changing based on feedback and innovating to meet new needs.
It means maintaining the highest standard of security, reliability and resilience of our systems and networks given their criticality to our national security, as well as the importance of maintaining public trust in public services.
It also means recognising and promoting the Whole of Government perspective that comes through the Department’s unique coordination role, and delivering technology and services in line with this.
For portfolio agencies:
This means recognising that Portfolio Agencies make up more than half of the customers we provide services for, and that their objectives and organisations are unique.
This means embedding better ways of partnering with our agencies to ensure we understand their context and needs, and structuring ourselves internally to be responsive and accountable to this.
For ICT customers:
This means more meaningful engagement, listening carefully to understand our customers’ needs, and providing end-to-end support across the service delivery lifecycle.
It also means providing digital literacy education, systems training and organisational change management to ensure our customers can make the most of the technology they have, and can work at their best.
For our own staff:
This means improving the diversity of our teams, linking people and processes across the Branch, finding new and more efficient ways of doing things, and more proactively managing people’s time and skill sets.
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