It’s a future in which our ICT services are intelligent, fit-for-purpose, easy to use and access, and continually improving.
To achieve this, we need to partner with our customers more effectively, listen carefully to what people do and don’t need, and work collaboratively to deliver innovative and value-add services.
- Deliver on their missions and priorities and engage with stakeholders and citizens
- Provide high quality advice, support and outcomes
- Develop as flexible and collaborative organisations
- Uplifting our user experience design, business architecture and analysis capabilities.
Why? To ensure services meet needs, understand context and deliver value. - Creating dedicated business relationship roles and a single front door to ICT services.
Why? To ensure stakeholders know where to go, and facilitate deeper engagement and partnering. - Implementing continual improvements to existing technologies and platforms based on well-defined feedback loops.
Why? To ensure fit for purpose technology and services that meet customer needs. - Establishing a service performance framework and strengthening service level agreements.
Why? To incentivise the right behaviour and help us measure our performance. - Better utilising common and shared data sources to improve reporting and analytics.
Why? To drive informed decision making and better outcomes. - Continuing to trial emerging technologies.
Why? To look for better services and platforms that improve the productivity of our customers.
Delivering value for money is important, but our concept of value needs to encompass all of our resources, including the skills and time of our people, and the usefulness of our tools.
Improving our internal governance and organisational structure will improve our capacity to deliver strategically aligned and efficacious services, while enhancing quality.
- Respond effectively to transformational changes in a complex operating environment
- Simplify and standardise services and bring discipline and structure to the delivery of purposes
- Create and adjust services and programs based on data and insights
- Enhancing a program management capability and better using tools, templates and standards in project delivery.
Why? To ensure work is strategically aligned, well executed and delivers intended benefits. - Improving demand management and capacity planning functions.
Why? To ensure we can quickly deploy resources to where they are needed the most, with minimal impact. - Developing multi-disciplinary and agile delivery teams.
Why? To ensure the right skills for each challenge and increase the speed of delivery. - Using automation to streamline and enhance processes and services.
Why? To maximise the value of the assets we have, and creating time for higher value work. - Assessing our current digital and ICT assets and consolidating duplicate systems and tools.
Why? To maximise return on investments and improving the quality of technologies and services. - Ensuring ICT sourcing and delivery approaches are data driven, efficient, effective, and accountable.
Why? To enable scalability, rapid responses, value for money and compliance.
A key priority for us is to ensure digital assets are fit-for-purpose and that we focus our investments on reusable technology, optimising our use of the cloud, and innovating to respond to new challenges.
Maintaining the security, resilience and reliability of our digital platforms and environments must always remain at the core of what we do. We aim to design systems and processes in a way that understands and leverages best practice user design and promotes security conscious behaviours.
- Mitigate the risk of cyber security threats, data breaches or service disruption
- Ensure information, data and knowledge are easily accessible
- Build and strengthen data privacy requirements and ethical considerations in systems, processes and solutions
- Support a flexible working environment where people are well connected
- Enhancing our cyber maturity and actively participate in Whole of Government cyber initiatives.
Why? To ensure we are prepared for emerging and anticipated threats. - Increase our use of contemporary and alternative platforms, including cloud.
Why? To provide rapid scalability and additional business continuity options. - Modernising legacy solutions including our corporate applications.
Why? To ensure better quality information and data and alignment with Whole of Government initiatives. - Improving our WoAG digital platforms (CABNET+ and Digital First) that make it easier to engage with quality advice and deliver on government priorities.
Why? To improve the timeliness, quality and transparency of government advice and decision making. - Exploring integrated and cross government platforms.
Why? To improve our customers’ experience, improve collaboration and reduce duplication. - Continuing to embed security, resilience, privacy requirements and ethical considerations through policies and controls.
Why? To support trust in government and ensure we uphold the high standards expected of the public service.
This includes both the engagement and confidence in the technology we have, but broadening our horizons to better understand the benefits of new and emerging fields, and how they can deliver value to our business.
Creating a customer and outcomes-focused organisation means we need to invest in the people who will innovate, design and deliver services, and lift the digital capabilities and culture in our workforce.
- Strengthen digital capabilities and build a technology-adept workforce
- Build their capability as knowledge organisations
- Promote diversity and inclusion and maximise the diverse experiences our people bring
- Providing practical training, including through existing digital literacy and privacy programmes.
Why? To empower customers can make the most of available technologies. - Uplifting our organisational change management capability.
Why? To drive adoption and ensure the benefits of technologies are realised. - Build data skills and capabilities and foster knowledge sharing.
Why? To improve decision making quality and speed. - Improving our collaboration, knowledge management and document management systems.
Why? To reduce key person risk, improve productivity and decision making. - Partner within Corporate Services, including with risk, assurance and privacy stakeholders, to accelerate a flexible and secure work environment.
Why? To provide technology that supports an inclusive and diverse workplace and workforce. - Working with our partners across government and industry to identify, leverage and lead digital service excellence.
Why? To promote best practice and innovation across the public service.
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