Our strategy is outcomes-focused and includes measures that will allow us to review progress against each strategic priority. Progress will be reviewed each year and on an as-needed basis to measure success and consider new developments in Government and Departmental priorities, policy and technology innovations.
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Customer centric and outcome focused ways of working
Measure
- Customer satisfaction - systems: Are our customers satisfied with the technologies available to them?
- Customer satisfaction – services: Are our customers satisfied with the services available to them?
- Benefits realisation: Do our key projects result in the benefits we wanted?
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Flexible, scalable and efficient foundations
Measure
- Responsiveness: How efficiently and effectively do we respond to changing priorities?
- Completion rate: 100% of ICT services or projects that are initiated are delivered.
- Time to complete: ICT services or projects completed within agreed time, cost, and quality parameters.
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Secure, resilient, reliable and reusable digital assets
Measure
- IT Security incident management: All security incidents have been handled in accordance with statutory obligations and Government requirements and are effectively mitigated.
- Major IT incident management: All major incidents have been handled in accordance with legal requirements, Departmental processes and policies and are effectively mitigated.
- Policy compliance: All ICT system designs and services are risk assessed and are compliant against security, data, privacy and other relevant legal and policy requirements.
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Confident and knowledgeable digital capabilities
Measure
- Staff confidence: Are more than 80% of our staff confident in their ability to safely use technology?
- Adoption: More than 70% of target staff are actively using a technology.
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